PRIVACY AND TRADING POLICY
Catherine Best Ltd is a luxury jewellery company based in the Channel Islands, with workshops in Guernsey and Jersey. We specialise in bespoke and fine jewellery, available both in-store and online via our Shopify-powered website.
Company Name: Catherine Best Ltd
Business Address: The Mill, Steam Mill Lane, St Martins, Guernsey, GY4 6XE
Email: sales@catherinebest.com
Phone: 01481 237771
a) Data Controller
Catherine Best Ltd is the data controller under the Data Protection (Bailiwick of Guernsey) Law, 2017, which aligns with EU GDPR standards. We are committed to protecting your privacy and personal data.
b) What Data We Collect
We may collect:
- Name, email address, phone number
- Billing and shipping addresses
- Order details and history
- Payment method (via secure processor)
- Marketing preferences (if opted in)
- IP address and browsing activity via cookies
c) Why We Collect Your Data
We use your data to:
- Process orders and payments
- Deliver goods and handle returns
- Provide order confirmations and support
- Comply with legal obligations
- Improve website performance
- Send marketing communications with your consent (see Section 3)
We do not sell your personal data.
d) Who We Share Your Data With
Your data may be processed by:
- Shopify (our ecommerce platform)
- Payment processors (e.g., Shopify Payments, Stripe, PayPal)
- Shipping providers (e.g., Guernsey Post, Jersey Post, Royal Mail)
- Marketing platforms (only if opted in)
These processors meet required data protection standards.
e) Your Rights
You have the right to:
- Access, correct, or delete your personal data
- Withdraw marketing consent
- Object to or restrict processing
- Lodge a complaint with the Office of the Data Protection Authority (ODPA)
Please email sales@catherinebest.com for any data-related requests.
f) Cookies
Our website uses cookies to support shopping functionality, analytics, and advertising. You can manage cookies in your browser settings.
We’d love to keep you informed about:
- New jewellery collections
- Exclusive offers and events
- Promotions and seasonal sales
You will only receive marketing communications if you:
- Subscribe through our website
- Opt in during checkout
- Provide consent in-store or by email
You can unsubscribe at any time via:
- The link in marketing emails
- Contacting us at sales@catherinebest.com
We will never share your data with third parties for marketing purposes.
a) Shipping
We ship across Guernsey, Jersey, the UK, and internationally.
Shipping costs and options are shown at checkout.
Orders are usually dispatched within 1–3 working days (custom items may take longer).
b) Returns & Refunds
You may return unworn, non-custom items within 14 days for a refund.
Bespoke or engraved pieces are non refundable, unless faulty.
Return postage is the customer’s responsibility unless the item is defective.
To arrange a return, email sales@catherinebest.com
c) Payments
We accept:
- Major credit and debit cards (Visa, Mastercard, Amex)
- PayPal
- Shopify Payments
All transactions are processed securely and encrypted.
d) Pricing & Taxes
All prices are displayed in GBP (£).
Applicable taxes are calculated and added at checkout based on your shipping address, in line with regional requirements.
Orders shipped to the UK or EU may incur VAT or customs charges at delivery (as per local rules).
e) Product Descriptions
While we strive for accuracy, handmade pieces may vary slightly due to their artisanal nature. Images are illustrative.
Catherine Best Ltd
The Mill, Steam Mill Lane
St Martins,
Guernsey
GY4 6XE
Email: sales@catherinebest.com
Phone: 01481 237771
We may update this policy from time to time to reflect legal or operational changes. Updates will take effect when posted to our website.